We accept the following payment methods:
Visa
Mastercard
American Express
Paypal
Apple Pay
Google Pay
Afterpay
FAQ
Payment
- What payment methods do you accept?
What payment methods do you accept?
Ordering and delivery
- Where is my order confirmation?
- How do I cancel my order?
- When will my order arrive?
- Do you offer Free shipping?
- How much is shipping?
- Can I track my order?
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@sustainabags.com.au just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering via info@sustainabags.com.au we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
When will my order arrive?
Generally, we ship within 1-2 business days. Please note that due to COVID-19 there are some delays in transit, we appreciate your patience.
Do you offer Free shipping?
If you spend over $100, you will receive FREE SHIPPING. Enter discount code FREESHIPPING at check out.
How much is shipping?
Standard Shipping:
$10 flat rate, free standard shipping for orders over $100
Timeframes: Australia Post Standard Metro 3-6 business days, Australia Post Standard Regional: 4-13 business days.
$15 Express shipping
Timeframes: Australia Post Express metro 1-3 business days, Australia Post Express Regional: 2-5 business days.
If you need a gift in a hurry, we have a range of gift cards offering total flexibility.
International shipping is a flat fee per order with both standard and express options as outlined below.
International shipping costs (calculated in your selected currency):
New Zealand:
Standard Tracked Shipping - $20.00 Express Tracked Shipping - $30.00
Worldwide: Standard Tracked Shipping - $30.00 Express Tracked Shipping - $40.00
*Please note that due to COVID-19 there are restrictions on some countries receiving international mail, if you are concerned about your order delivery please contact us at info@sustainabags.com.au and we will happily assist.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
- How do I return an item?
- How long does it take to return an item?
Can I return or exchange an item?
You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.
How do I return an item?
Please contact our customer service team via info@sustainabags.com.au. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.
Do you sell Gift Vouchers?
- Do you sell gift vouchers?
Do you sell gift vouchers?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $20, $50, $100, $150 and $200.
Sustainable Packaging
- What packaging do you use to send out your Sustainabags products?
- Why HERO Packaging?
- How do we compost them?
- What's the difference between compostable and biodegradable?
What packaging do you use to send out your Sustainabags products?
We are so excited to have HERO Packaging as our mailers! HEROPACKS are made from home-compostable materials, mainly corn starch and PBAT (a compostable ingredient which bonds the renewable ingredients together).
Why HERO Packaging?
Not only do HERO PACKAGING make Earth-saving, compostable, zero-waste packaging products that are also kinda cute. But don't let the cuteness fool you. Their company is serious about making a difference, just like us here at Sustainabags!
We are all about helping and protecting the environment in any way we can and to try to eliminate the use of plastic where we can.
We also LOVE that HERO are founded by an Aussie husband and wife duo who are committed to removing plastic from packaging. We are all about supporting Local Aussies and we are so excited to share with you our Sustainabags products within these bright, cute and earth-saving fun packaging!
How do we compost them?
To compost them at home, it’s best to remove any labels, cut them up and place in your compost bin as “brown” materials. These will completely break down within 90-120 days in a home-compostable environment - sometimes even sooner!
What's the difference between compostable and biodegradable?
In short, a biodegradable product simply breaks down into smaller micro-plastics which still contaminate the environment. Certified home-compostable products break down as if they were never there, and can also be safely eaten by worms. Therefore, a compostable product is always more preferable over a biodegradable product.
How do I care for my Sustainabags products?
- Jute Shopping Bags
- Cotton Canvas Tote Bag
- Food Wraps
Jute Shopping Bags
Product Information:
Our 100% Jute Shopping bag is the most environmentally friendly of all. Designed and screen printed in Australia and ethically sourced overseas, our jute bags are handmade and is available in white or black font. Our bags are laminated with corn starch, meaning it will break down to absolutely nothing as there is no plastic lamination. Reduce your use of plastic and chemical-laden shopper tote bags with this durable, long-lasting jute bag. The super-soft padded handles fit snugly on your arm or shoulder and the bag is roomy enough to fit plenty of groceries for your weekly shopping haul, can hold a lot of weight per bag and can be conveniently packed flat to save room in your car and house.
How to care:
Cool Hand Wash or Wipe Clean With Wet Cloth and line dry
Cotton Canvas Tote Bag
Product Information:
Our versatile and durable canvas tote bag is made from 100% cotton. The size is perfect for grocery shopping, uni/school and everyday use with handles long enough to fit over your arm. Hard-wearing and long-lasting, your canvas tote can be relied on to last for years and won't cause environmental damage for decades afterwards. Canvas tote bags in Australia don't come better than this. This everyday multipurpose tote bag has reinforced stitching to make it ultra-strong and sturdy with its unique, fun and minimalistic designs.
How to care:
Cool Hand Wash or Cold Gentle Machine Wash
Iron Inside Out and Line Dry
Food Wraps
Product Information:
Designed in Australia inspired by beautiful Australia with our wildlife animals, natives and the ocean. Our food wraps are ethically made Overseas in Collaboration with Aussie Artist Samuel Hall.
National Geographic has estimated that eight million tonnes of plastic enters the oceans every year. We all need to help reduce or eliminate single use plastic products as they are one of the biggest contributors to the massive amount of plastic pollution on our planet.
Sustainabags is an eco-friendly reusable food wrap for not only sandwiches, buns, rolls, bagels but you can use it for drink poppers with freeze blocks or to put in your snacks. It eliminates the need for single use plastic food wrap and ensures lunch boxes are waste free and environmentally friendly. It is designed to fit a standard sandwich and has a Velcro closure which ensures it is fully adjustable with a nifty velcro enclosure and has a waterproof internal liner that safely protects food.
Our Sustainabags Food Wrap offers an alternative to single use plastic. Single use plastic takes us space in our landfills and can enter the ecosystem. By using our Food Wrap you are keeping your lunch box waste free.
How to care:
- Wipe prior to first use
- Wipe clean with a damp cloth after use
- Do not use abrasive or harsh chemical
Features:
- Durable, waterproof food safe liner
- Manufactured from non-toxic materials that are lead and BPA free
Screen Printing Information
- Is your screen printing environmentally friendly?
Is your screen printing environmentally friendly?
Our screen printing on our products are done here in the beautiful Wollongong, South Coast. All of the screen printing process is environmentally friendly with organic textile processing.
Our Screen Printing Process/Environmental Responsibility:
PERMASET AQUA® Process Colours have been granted approval by the Soil Association in the UK, having successfully met the requirements of the Global Organic Textiles Standards (GOTS 6.0) for non-organic chemical inputs for use in organic textile processing.
The products covered by the Approval include PERMASET AQUA Process Cyan, PERMASET AQUA Process Magenta, PERMASET AQUA Process Yellow and PERMASET AQUA Process Black.
Soil Association Approval Certificate 2021-2022 GOTS 6.0 – PERMASET Process Colours