FAQs
Shipping
How much is Shipping?
Standard Shipping:
$10 flat rate, free standard shipping for orders over $65
Timeframes: Australia Post Standard Metro 3-6 business days, Australia Post Standard Regional: 4-13 business days.
$15 Express shipping
Timeframes: Australia Post Express metro 1-3 business days, Australia Post Express Regional: 2-5 business days.
If you need a gift in a hurry, we have a range of gift cards offering total flexibility.
International shipping is a flat fee per order with both standard and express options as outlined below.
International shipping costs (calculated in your selected currency):
New Zealand:
Standard Tracked Shipping - $20.00 Express Tracked Shipping - $30.00
Worldwide: Standard Tracked Shipping - $30.00 Express Tracked Shipping - $40.00
*Please note that due to COVID-19 there are restrictions on some countries receiving international mail, if you are concerned about your order delivery please contact us at info@sustainabags.com.au and we will happily assist.
I just placed my order, when will my items be shipped?
Generally, we ship within 1-2 business days. Please note that due to COVID-19 there are some delays in transit, we appreciate your patience.